Help & guides
All buses operated by CT4N meet the legal requirement to have a bay which can accommodate a ‘standard wheelchair’.
Most wheelchairs meet these dimensions, but if you have a bigger wheelchair we are unfortunately unable to carry you. Electric wheelchairs are classed in the same way as a manual wheelchair.
Our buses have one bay to allow for a wheelchair to safely travel.
Should the wheelchair bay be occupied by a non-wheelchair user, our drivers will ask customers to relocate to another part of the bus to allow a wheelchair user to board. If the customer refuses to move, our drivers will ask a second time, pointing out that the space is designated for a wheelchair user.
If the customer refuses to move and the driver is unable to force them to move, they will contact our Operations Team to seek guidance. In most cases this will be contacting the next available bus to let the driver know you will be boarding.
If you wish to travel on our buses, please ensure that you signal clearly to the driver before they approach the bus stop.
- Our drivers will park as close to the kerb as possible to allow you to get on and off the bus.
- Our drivers will deploy the ramp when required, please leave a 2 meter gap from the door, to allow the driver to deploy the ramp.
- The driver will deploy the ramp or kneel the bus.
- When boarding or leaving the bus, please ensure that you are facing forward.
- When you’ve paid for your journey or scanned your card via the ticket machine, make your way to the bay.
- The rear of the wheelchair must be placed against the back rest and the arm (where fitted) must be placed in position.
- Apply your brake and make use of any bars/handles in place throughout the journey.
- Please remain in your wheelchair throughout the journey.
- When you reach your stop, the bell in the bay area gives a different alert to the driver to the other bells on the bus, so the driver knows a customer from the bay will be getting off and they can offer assistance.
- When getting off the bus, wait in the bay until the driver has deployed the ramp.