Contactless is now available on all Medilink and Linkbus services

Contactless is now available on all Medilink and Linkbus services

Contactless is the new way to pay for your journey on Medilink and Linkbus services around Nottingham from Monday 1st November.

Paying with Contactless

You can use your contactless card or smart device to pay for all tickets on the Linkbus Network of Services , including Robin Hood Day Tickets, Group Tickets, along with Adult and Under 19 Single Tickets – In fact, everything that you would normally have paid for with cash on our previous ticket machines.

Tap & Go

A new feature with our contactless machines is that you can simply ‘Tap & Go’ Adults can simply tap their contactless card or device on the reader and the system will work out the best capped price for all the journeys made during the day.
If you use Tap & Go on Linkbus, Nottingham City Transport or NET (The Tram) you will pay no more than the current Multi Operator Day Price, therefore allowing you to make as many journeys as possible between all Operators (Tap & Go is not available on Trent Barton services or any of our CT4N Commercial Services)
When boarding the bus, ensure your contactless card is removed from your wallet or purse – This ensures only the card you are paying for your travel is correctly charged and then wait for the beep and away you go.
Tap & Go is only available for Single Adult Journeys, therefore if you are looking to purchase other tickets (for example a Group Link Ticket or Under 19 tickets, then please do not place your card on the reader and advise the driver that you wish to pay for tickets using your contactless card or device.
Wait for the driver to select the basket of tickets on their ticket machine screen (up to the value of £15) and then wait to be advised to place your card on the reader. Once complete you can then take your tickets.

How does Contactless Tap & Go Work?

There’s no need to ask the driver for a ticket, as the system will automatically calculate the best price for the journeys you make during a day (04:30-04:29 the next morning).
Simply tap your contactless card or device on the green reader each time you board the bus, wait for the green light to show your payment has been accepted and then take your seat. 
Please use the same contactless card or device for all your journeys on the same day. Using different contactless cards and devices will prevent day caps being applied and you will be charged more than you was expecting.
At the end of each day, one payment will be deducted from your account. Any deductions will appear on your bank statement within a couple of days. 
How much will I pay for my journeys?
If you make only journey on the Linkbus Network of services, you will only be charged for the same price as a single ticket, however if you make multiple journeys, you will only pay the single operator day cap limit and if you make journeys on Linkbus, NCT and NET, then you will pay no more than the Multi Operator Day Price

I’ve been charged incorrectly – What should I do?

If you paid using a card, you can view your journey history on the Nottingham Contactless website If you paid for your journey using a device, check your Apple or Google account the day after your journey.
If you have paid using a card, please register your query through the Nottingham Contactless website by searching for your journey and the selecting "Query this Journey" 
Please note that our drivers are unable to process refunds if you have paid with a contactless card or device, therefore please retain any tickets or details of the journey you have taken, as this information will be required when making an application for a refund or making a query.