EasyLink is our accessible minibus service. We support passengers who find the main bus and tram network difficult to use. EasyLink is a door to door service. Whether you're travelling to the shops, a leisure activity, medical appointment or group meeting our friendly and fully trained drivers will make sure your journey is easy and stress free.
If you can't find what you're looking for on this page, get in touch with us here
Become an Easylink user
Becoming a user of Easylink is easy, and it’s completely free! Once we’ve received your application, you can book journeys with our team.
If you have a Mobility Citycard issued by Nottingham City Council you are automatically eligible
If you have a disabled concessionary card issued by Nottinghamshire County Council and live within the Greater Nottingham area (see Robin Hood Boundary or image below), simply contact us to confirm your eligibility. (All eligible County concessionary pass holders will be contacted in advance). If you like in Hucknall please contact us to see if you are able to access this service.
If you live in the Greater Nottingham area or Hucknall and struggle to use the main transport network, but don't have a disabled concessionary card please contact us to discuss joining
Disabled concessionary card Senior concessionary card
Examples of English National Concessionary Travel Scheme cards
What benefits are there for Easylink users?
• A door to door accessible service
• Regular, friendly, fully trained drivers
• Advanced bookings can be made up to three months in advance for Medical Appointments
• Wheelchair accessible mini-buses
• Free travel for an escort or companion on your journey
• Assistance on and off the vehicle if required
• Travel valid within the Robin Hood Boundary
If you’re looking to travel outside of the Robin Hood Boundary, please contact us so that we can monitor the demand for this kind of service.
When can I travel with Easylink?
Journeys are available Monday to Friday. First pick up is at 08:00 and final pick up is 17:00.
Easylink isn’t available at weekends or on recognised UK Bank Holidays.
What are the Easylink fares?
|Distance Travelled||Valid Concessionary Card Holder||Standard Fare|
|up to 1 mile||£2.00||£4.00|
|1 - 3 miles||£3.00||£6.00|
|3 - 5 miles||£4.50||£9.00|
|5 - 10 miles||£8.00||£16.00|
As a user you are entitled to 50% discount off the standard fares when showing a valid concessionary travel pass, please show the driver when boarding the bus.
When you book a trip we can give you an exact price for that door to door journey. If you require an escort or companion, they may travel for free to assist you.
- Children under 5 - Free
- Children and young people aged 5-18 travel at Mobility Citycard fares
- Non pass holders - standard fare
Cancellation charge - If your trip is not required, please contact us and cancel before the bus arrives for collection. The charge for your journey will still be payable if cancellation is not confirmed .
Book a journey
Bookings can be made up to 7 days in advance for shopping or leisure journeys. For example, if you’re looking to go shopping on Monday 17th September, you can book for this trip anytime from Monday 10th September.
Bookings for medical appointments can be made up to 3 months in advance.
On the day bookings
There may be occasions when we can get you out and about on the same day, for example cancellations made by other customers, so give the team a call from 08:30 Monday to Friday, to see if there are any journey slots available.
We will make every effort to meet your requestred time, but we also try to accomodate other passengers on the easylink vehicle so we may ask you to adjust your time slightly to fit our schedule, and make more efficient use of the service.
Customers need to be ready to leave 10 minutes before thier scheduled departure time.
Call to book
0115 969 1801
08:30 – 12:00 noon Monday to Friday
Text to book
Text: 07889 66 19 50
You will receive a text to confirm your booking
You can also book journeys via email email@example.com. Alternatively, complete a contact form here
Can I book the esylink service to pick me up from somewhere that isn't my home address, for example the cinema? Yes, if you are a registered user then you can book to be picked up from anywhere within the operating area - see map.
How will I know how much my trip will cost? You will be informed of the full cost of your trip when booking it.